Shipping Policy

Last updated: 13 August 2026

The short version

  • Free standard shipping on all orders, no minimum purchase
  • Orders are prepared within 1–3 business days before dispatch
  • A tracking number is emailed to you as soon as your order ships
  • Customs duties and import taxes, where applicable, are the customer's responsibility

1. Policy Overview

This Shipping Policy explains how Elzoria prepares, ships, and delivers orders placed through our website.

By placing an order with Elzoria, you agree to the terms described below. This policy should be read alongside our Returns & Refund Policy, which covers what happens if an order is returned, refused, or lost.

2. Order Processing Time

Orders are prepared within 1–3 business days after payment is confirmed. During this window, each item is inspected, carefully folded, and packed for dispatch.

Processing time does not include transit time once the order leaves our facility. Orders placed on weekends or public holidays begin processing on the next business day.

3. Order Confirmation

Once your order is placed, you will receive an order confirmation email at the address provided at checkout.

If you do not receive this email within a few hours, please check your spam folder or contact us at support@elzoria.net. The charge on your statement appears under our descriptor, Elzoria.

4. Shipping Rates

We offer free standard shipping on all orders, with no minimum purchase required. The price you see at checkout is the price you pay — there are no hidden shipping surcharges added afterward.

Any applicable customs duties or import taxes are separate from shipping costs and are addressed in section 12.

5. Currency & Billing

All prices are listed and charged in USD at checkout. The transaction appears on your bank or card statement under our descriptor, Elzoria.

If you see a charge you do not recognize, contact us and we will help you identify and resolve it.

6. Estimated Delivery Times

After the 1–3 business day processing window, delivery times vary by destination and the logistics partner serving your area. Estimated delivery windows are provided at checkout and in your shipping confirmation.

Please note that delivery estimates are provided in good faith but are not guaranteed, as final delivery depends on the carrier and local conditions.

7. Order Tracking

Once your order is dispatched, we send a shipping confirmation email with tracking information so you can follow your package from our facility to your door.

If tracking has not updated after several business days, please reach out and we will investigate on your behalf.

8. Shipping Partners

We work with trusted delivery partners chosen for reliability and care in handling. Orders are carefully packed and shipped so your purchase arrives safely and on time.

The specific carrier used for your order may vary depending on your location and the most efficient route available.

9. Domestic Shipping

Domestic orders are processed within 1–3 business days and shipped via our standard delivery service at no cost to you. You will receive tracking details as soon as your order is on its way.

Delivery timelines for domestic orders are typically shorter than international orders and will be reflected in your tracking updates.

10. International Shipping

We ship to most international destinations where our logistics partners operate. International orders follow the same 1–3 business day processing window, with transit times varying by country.

If your country is not available at checkout, it may fall outside our current shipping network. Contact us and we will let you know whether delivery is possible.

11. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error immediately after ordering, contact us right away at support@elzoria.net — see section 18 regarding order changes.

12. Customs, Duties & Import Taxes

Customs and import taxes, where applicable, are determined by your destination country and remain your responsibility. These charges are not included in your order total and are collected by the carrier or local authorities.

We recommend checking with your local customs office for details on potential charges before ordering, as these vary by country.

13. Failed Delivery & Returned Parcels

If a parcel is returned to us because of an incorrect address, a failed delivery attempt, or an uncollected package, we will contact you to arrange redelivery. Additional shipping costs for redelivery due to customer error may apply.

We hold returned parcels for a reasonable period while we attempt to reach you before processing any refund under our Returns & Refund Policy.

14. Delays

While we work hard to dispatch every order within 1–3 business days, delivery timelines after dispatch depend on the carrier and may be affected by weather, customs clearance, peak seasons, or other factors outside our control.

If your order is significantly delayed, please contact us and we will follow up with the carrier on your behalf.

15. Lost or Missing Packages

If your tracking shows delivered but you have not received your order, or if a package appears lost in transit, please contact us within a reasonable time. We will open an investigation with the carrier and work toward a fair resolution.

Please allow a short window after the expected delivery date, as carriers occasionally mark packages as delivered slightly early.

16. Damaged Items in Transit

Every order is individually inspected and carefully packed before it leaves us. If your item arrives damaged, please contact us within a reasonable time of delivery with photos of the item and packaging.

We will arrange a replacement or a return under our Returns & Refund Policy where appropriate.

17. Packaging

Every order is packed with care so your order arrives protected, crease-free, and ready to wear or gift. Careful packaging is part of the standard we hold on every order.

Sustainable handling and ethical working conditions across our supply chain are core to how we operate.

18. Changes or Cancellations

Orders can be cancelled before they enter processing, normally within 24 hours of purchase, for a full refund. Once an order has been dispatched, it must be handled as a return under our Returns & Refund Policy.

To request a change or cancellation, contact us as soon as possible at support@elzoria.net.

19. Returns & Exchanges

We offer 14-day risk-free returns. Items must be unworn and unwashed, in original condition, with all tags attached and returned in the original packaging. All returns require prior authorization — email us to start.

Refunds are issued to your original payment method within 5–10 business days after approval. For full details, please see our Returns & Refund Policy.

20. Policy Updates

Elzoria may update this Shipping Policy from time to time to reflect changes in our practices, services, or applicable regulations.

The version published on this page applies at the time of use. Customers are encouraged to review this policy before placing an order.